Privacy Policy
This is a starter structure, not legal advice. Replace it with your final policy reviewed for the jurisdictions where you operate.
Information we may collect
Name, country of residence, contact details, treatment enquiry and other information you voluntarily provide. Do not collect more medical information than necessary.
How information may be used
To respond to enquiries, coordinate requested services, communicate with healthcare providers where authorized, and operate and improve the service.
Sharing
Explain clearly which providers, travel partners or service providers may receive information, why, and under what consent or legal basis.
Retention and security
State your retention periods, access controls, secure transfer/storage method and incident response process.
Terms of Service
Define the service as facilitation/coordination. State fees, third-party provider relationships, cancellation rules, user responsibilities, limitations of liability, governing law and dispute process.
Third-party providers
Hospitals, doctors, hotels, transport providers, insurers and other third parties may have their own terms. Clearly state that their services and decisions are separate from The Patient Planner.
Medical Disclaimer
The Patient Planner is not a hospital, clinic, doctor or medical provider. We facilitate communication and practical coordination. We do not diagnose conditions, prescribe medicines, recommend a clinical treatment, or guarantee a medical outcome.
All diagnosis, treatment recommendations, procedures, prescriptions and clinical decisions must come from qualified healthcare professionals.
For emergencies, contact your local emergency service or seek immediate medical attention.
Payment & Refund Terms
Before launch, publish exact information about coordination fees, third-party payments, taxes, cancellation windows, refund eligibility, currency, payment methods and who is responsible for hospital or travel-provider charges.
Contact & Data Requests
Add your real business contact details and a process for privacy requests, correction/deletion requests and other applicable data-rights inquiries.